Get in Touch
We're here.
Really.
Questions about your routine, your order, or your skin — send us a message and a real specialist will respond. Not an automated reply. Not a chatbot. A person who can see your routine and your history.
Send a Message
Tell us what's on your mind.
Whether it's a product question, an order issue, or a skin concern you're not sure how to handle — we read every message and respond personally within 1 business day.
If your query is urgent, please email us directly at support@elovyn.co.uk
All response times are in UK time (GMT/BST). Messages sent after 4pm may be responded to the following morning.
182–184 High Street North
East Ham
London E6 2JA
United Kingdom
Company No. 17194096
Registered in England & Wales
elovyn.co.uk
Before You Write
Quick answers to common questions.
Orders are dispatched within 2–3 working days. UK standard delivery takes 2–4 working days after dispatch. You will receive a tracking number by email once your order has been dispatched.
Yes. We offer a 30-day return guarantee on all products. If a product isn't right for your skin, email support@elovyn.co.uk with your order number and we will arrange a return and full refund — no questions asked.
Take the 2-minute skin quiz at elovyn.co.uk/skin-quiz. It asks about your primary skin concern, skin type, and sensitivity level, then recommends the routine built for your specific needs. You can also email us and a specialist will help you choose.
Yes, but we recommend starting with one routine and using it consistently for at least 4 weeks before introducing a second. Your skin needs time to adjust and show results. Starting with two routines makes it harder to understand what is working.
Yes. All routines are formulated for menopausal and perimenopausal skin. Products containing active ingredients like Salicylic Acid or AHA have usage notes on the product page. If you are pregnant or on prescription medication, consult your GP before use.
COSMOS is the international standard for organic and natural cosmetics, independently audited by certification bodies across Europe. COSMOS ORGANIC is the highest tier — requiring a minimum percentage of organic ingredients and banning synthetic fragrances and petrochemical derivatives. Our manufacturer, Selfnamed, holds active COSMOS certification.
Stop using the product immediately and do not apply anything else to the affected area. If the reaction is mild (slight redness or tingling), it usually resolves within 24–48 hours. If it persists or is severe, consult your GP. Email us at support@elovyn.co.uk with details and we will advise on next steps and arrange a return if needed.
Every Elovyn customer has access to our specialist chat — available through your personal routine link. Your specialist can see your routine and order history before responding, so you never have to explain from scratch. This is included free with every order.