Help Centre

Frequently asked questions.

Ingredients, delivery, returns, the skin quiz and menopausal skin — everything in one place. Can’t find your answer? Our specialists are a message away.

Routines & the Skin Quiz

Take the 2-minute skin quiz. It asks about your primary skin concern, how your skin feels and how reactive it is, then recommends the routine built for your specific needs. You can also message our specialists and they will help you choose.

R02 · Intense Hydration is available now at the founding customer price. R03 to R07 (Wrinkles, Dark Spots, Hair Loss, Redness and Hormonal Acne) are launching soon — contact us to be notified first.

Yes, but we recommend starting with one routine and using it consistently for at least 4 weeks before introducing a second. Your skin needs time to adjust and show results, and starting with two makes it harder to understand what is working.

The first 100 customers of each routine pay a lower founding price. The counter on the routine page shows how many founding places have been claimed; once all 100 are taken the standard price applies automatically.

Ingredients & Safety

COSMOS is the international standard for organic and natural cosmetics, independently audited by certification bodies across Europe. COSMOS ORGANIC is the highest tier — requiring a minimum percentage of organic ingredients and banning synthetic fragrances and petrochemical derivatives. Our manufacturer, Selfnamed, holds active COSMOS certification.

Every routine page lists the key actives and the full INCI ingredient list for each product — open "Full Ingredient List (INCI)" under the product.

Yes. All routines are formulated for menopausal and perimenopausal skin. Products containing active ingredients like Salicylic Acid or AHA have usage notes on the product page. If you are pregnant or on prescription medication, consult your GP before use.

Stop using the product immediately and do not apply anything else to the affected area. If the reaction is mild (slight redness or tingling), it usually resolves within 24–48 hours. If it persists or is severe, consult your GP. Email support@elovyn.co.uk and we will advise on next steps and arrange a return if needed.

Delivery

Orders are dispatched within 2–3 working days by Royal Mail Tracked 48. You will receive a tracking number by email once your order has been dispatched.

UK delivery is free on every order. We currently deliver to UK addresses only.

The 5 full-size products of your routine, an SPF50 Sunscreen Stick gift (£30 value), a printed Usage Guide and Science Report, and a thank-you card — in discreet, gift-ready packaging.

Returns & Refunds

Yes. We offer a 30-day returns guarantee. If a routine is not right for your skin, email support@elovyn.co.uk with your order number and we will arrange a return and full refund — no questions asked. See our Returns Policy.

Once your return is received we refund your original payment method within 14 days — usually much sooner.

Menopause & Skin

Oestrogen is a skin hormone. It regulates hyaluronic acid, ceramides, collagen, sebum, pigment and hair follicle cycling. As it falls, skin becomes drier, thinner, more reactive and slower to repair — which is why menopausal skin needs different care.

Most customers feel a difference in comfort within days; visible improvement builds over weeks 2–4 and continues over 2–3 months. Each routine page shows an honest timeline based on the published evidence.

Every Elovyn customer has access to our specialist chat — available through your personal routine link. Your specialist can see your routine and order history before responding, so you never have to explain from scratch.

Ready to find your
routine?

Take the 2-minute skin quiz. We'll match you to the routine built for your specific menopausal skin concern — based on the science, not a guess.